We guarantee that your package will arrive frozen.
Each package is shipped in a reusable styrene cooler with dry ice.
All of our packages are marked “keep frozen” and “perishable”. In addition, each package contains a card with instructions for proper handling of dry ice.
Recipients do not have to be at location to sign for package. UPS will release the package at location without signature if no one is available.
In order to guarantee same-day processing and shipping orders must be placed before Noon CST. Hovever you can order ahead of time and indicate (during checkout) your ideal arrival date.
Express shipping order by 12 pm Monday – Wednesday.Your package will arrive in two days.
Overnight Shipping (upgrade) – Order by 12:00 pm CST Monday – Thursday and your package will arrive by the next afternoon.
Overnight w/Saturday Delivery (upgrade) – Order by 12:00 pm CST Friday and your package will arrive Saturday. This is the only method that guarantees Saturday delivery.
Saturday delivery available, please enquire about a price quote.
To guarantee delivery, we must have proper and complete addresses. We cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
Tracking information will be sent to your email address when your package is shipped.
All orders include ‘gift receipts’. No pricing information is sent to recipients.
Due to import/export restrictions, we are unable to ship our products outside the United States.
Remember – Everything we ship is guaranteed to arrive frozen.
We provide same day delivery in all of New York City,Queens, Brooklyn, Park Slope and Williamsburg.
We do not accept returns. Please do not attempt to send frozen items back to us. The frozen product will melt before it arrives. If we have made a mistake, we are more than happy to correct it.